Those seeking shelter may view transit property as a safe haven, but their presence raises customer concerns about safety and security. In response, MARTA adopted a humane, service-centered approach to address the issue.

• Maximize direct assistance provided to unsheltered persons on MARTA property.
• Minimize need to involve MARTA Police in non-criminal activities – “…homelessness is not a crime.”
• Collaborate with area stakeholders to make homelessness “… rare, brief, and non-recurring.”
• Improve overall transit experience for MARTA customers.

• Working in pairs, MARTA HOPE teams — consisting of experienced case managers and uniformed field protective specialists — traverse the transit system.
• They engage individuals at rail stations and bus shelters as well as on trains and buses. The outreach teams work to find solutions that safeguard customers and employees while treating everyone with dignity and respect.
• The field protective specialists are trained in de-escalation tactics, crisis intervention, interpersonal communication, and cultural diversity.
• MARTA HOPE teams connect individuals who accept their help to services based on their respective needs including shelter, clothing, drug and alcohol counseling, mental health treatment, supplemental benefit programs, job opportunities, and family reunification.

• Location: Five Points (Peachtree Street entrance)
• Phone: (404) 848-5309, (404) 848-6300
• Email: martahope@itsmarta.com

• Direct persons in need to MARTA HOPE Office at Five Points Station.
• Don’t give money or share your personal information.
• Practice empathy; avoid making judgments.
• Follow your instincts; be aware of others’ body language and your own.
• Always contact MARTA Police or alert MARTA personnel in case of emergency.
• Get informed and involved. Homelessness isn’t limited to MARTA; it impacts our entire community.

• HOPE Atlanta
• Partners for Home 
• Gateway Center 
• Regional Commission on Homelessness  

• Press release 
• Point-in-Time Count (2020)